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Nemo: A day in the life of a BDM
You’ve probably heard the term ‘BDM’ or even met a few of them, but who are they and what do they do? Well, the team at Nemo wanted to let you into what a day in the life of a BDM is really like.
Nemo has three BDM’s – Shane Tibbitts, covering the South and South East region; Dave Watson, covering the North West and West region all the way down to Cardiff; and Chris Waind who looks after the North East and Midlands region. All three agree that the key to being a BDM is adaptability – no two days are ever the same.
On a day to day basis, the BDM’s visit their key accounts, providing Nemo’s network of brokers with an opportunity to find out what’s been happening at Nemo and receive hands on help with any existing cases, in particular those with complex issues or where cases may not fit Nemo’s standard criteria.
The BDM’s work closely with the sales and processing teams within brokerages to ensure Nemo’s offering is fully understood and opportunities can be maximised, especially as Nemo’s new process improvements have been implemented to make the customer journey simpler.
Nemo will now look at the purpose of the loan pre-underwriting, which has opened up the door to much larger loans such as those for extensive home improvements (even when the customers do not reside in the security address), the purchase of buy-to-let properties and properties abroad.
Recently, Nemo has also completed on cases for matrimonial settlement. This common sense approach has given Nemo its largest secured loan completion to-date of £295,000 from one of Shane’s brokers.
When new members join the sales teams within Nemo’s broker network, the BDM’s are on hand to help deliver product and packaging training, ensuring knowledge transfer on how Nemo operates. Generating and delivering new opportunities are also a key deliverable for the BDM’s who work on sourcing and visiting potential new partners.
When the BDM’s are not on the road visiting brokers, or assisting them by phone or e-mail, they can be found hard at work writing their monthly blog and top ten tips for the Nemo Broker Hub. Among other tasks, they can also be found region planning to ensure time spent on the road is maximised to meet as many brokers as possible, and quality time is spent with them.
As Nemo continues to prepare for next year’s EMCD deadline, Chris and Dave are also busy working towards their CeMAP qualifications to ensure that, like Shane, they are all fully CeMAP qualified ready for the changes that EMCD will bring.
Commenting on Nemo’s Business Development Managers, Joanne Edwards, Commercial Director at Nemo Personal Finance, said: “Our network of brokers have a great relationship with the team back at the office in Cardiff, many of whom have been here since we started out in 2005.
“The BDM’s are the face of Nemo, and are on hand to help when visiting brokers, as well as over the phone or via e-mail when they are not near a broker partner.
“We feel having strong, positive relationships with our brokers is key to commercial success.”
Broker partners who have an existing relationship with Nemo, and would like to book a visit with their BDM can do so by contacting them directly.
Potential new partners can get in touch with Nemo via our website here.
Attributed to Nemo Personal Finance
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