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Thousands seek help from Citizens Advice after home improvement problems

Gillian Guy

Citizens Advice has revealed that its consumer service helped people with 40,000 problems related to home maintenance and improvements last year.

Two thirds of the issues were about substandard services, such as jobs being completed late or poor workmanship.

The top five most common building jobs which caused problems:
  • roofing (4,971 cases)
  • fitted kitchens (4,766 cases)
  • fitted windows and doors (3,879 cases)
  • plumbers (3,210 cases)
  • driveways, patios and decking (3,116 cases)

“Thousands of people are turning to Citizens Advice for help after bad building work leaves them with a home improvements nightmare,” said Gillian Guy, chief executive of Citizens Advice (pictured above).

“People trying to improve their homes are finding them in a worse state than before they started.

“Dealing with botched jobs and unfinished work means many are left out of pocket and face huge disruptions to their lives.

“When you’re looking to get building work done it’s important to get things in writing – such as quotes and contracts – so you can refer back to them if things go wrong, and keep copies of receipts so you can prove what you paid for a job.”

When hiring a trader, Citizens Advice encourage people to get references or recommendations, find out if they are a member of a trade body, get a written quote and contract and keep copies of receipts.

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