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Santander to launch mortgage video service

Santander bank

Santander is to launch a mortgage video service in 63 branches across the UK following a successful pilot last year.

This service will enable customers to apply for a mortgage via a video link at a Santander branch which connects them to a UK-based mortgage adviser.

If a customer would still rather speak to a mortgage adviser in person, they still can as the advisers will continue to be available in branch.

Miguel Sard, managing director of mortgages at Santander, said: “For most people, a mortgage is one of the biggest financial commitments they will make in their lifetime.

“We know that customers value speaking to a mortgage adviser who will explain what options are available to them and recommend a product to meet their individual needs.

“We are excited to offer customers this new mortgage video service, which works well alongside our existing offering.”

Santander aims to enhance this service by the end of the year by enabling customers to speak with a mortgage adviser via a video link from their own home.

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