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FCA PPI helpline receives 9,410 calls in September


The FCA has revealed that it received 9,410 calls, 440 emails and 1,522 web chat conversations in September in response to its PPI campaign.

Based on 1,666 callers, 94% of customers reported that they were satisfied with the service provided by the regulator.

A total of 400,668 users accessed the FCA’s PPI website, resulting in 1,247,803 website page views.

79% found the website helpful (based on 1,236 users).

The FCA reported that 3.32 million complaints were recorded by firms in the first half of 2017, of which a third were about PPI, making it the most complained about financial product.

During that period, the number of PPI complaints grew by 24% from 899,000 to 1.11 million.

Consumers received £1.99bn in redress payments in the first half of 2017, where 82% of the total redress payments were for PPI complaints.

The FCA has also announced that it would publish two annual reports on the performance of its PPI campaign and supervision strategy.

The interim report is due to be published in autumn 2018, with the final report scheduled for the end of 2019.

The deadline for PPI complaints is 29th August 2019.

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