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Legal firm launches broker engagement programme
Breezeplus+ Legal Solutions has launched a broker engagement programme to help deal with the sizeable increase in the number of remortgage cases in its pipeline.
The volume legal services provider’s programme will support any broker who currently has five or more remortgage cases being processed by Breezeplus+.
The programme also allows Breezeplus+ to provide bulk updates on these cases quickly and efficiently.
The increase in the number of remortgages has impacted the number of calls received resulting in a rise in waiting times.
“Undoubtedly, we have seen a sizeable increase in remortgage cases over the past few months, and we’ve seen a temporary impact on our telephone and outbound communication activity,” said Brendan O’Brien, director and chief executive of Breezeplus+.
“We recognise the frustration this has caused for brokers, and their clients, which is why we’ve introduced our broker engagement programme in order to provide improved communication and case progress updates for those who have multiple cases with us, and to reduce the amount of time they need to spend on the phone.”
The broker engagement programme hopes to reduce the number of calls Breezeplus+ receives and has already eased the pressure on the firm’s borrower-focused telephone number.
“For those already taking part in the programme, this has already reduced the number of calls they have to make and, as we roll this out to the wider broker market, we believe others will begin to see the benefits of this,” added Brendan.
“We know that the broker is at the heart of these cases and we want to ensure they do not feel sidelined or out of the loop when it comes to case updates – this is why any broker who wishes to be part of the programme should contact us immediately in order that we may put this in place and fully support them with their cases.”
Breezeplus+ has told brokers who wish to be involved in the programme that they will need to centralise all their information gathering through a single point of contact within the firm to allow it to provide these faster progress updates.
“We’ve already made significant progress in this area, but acknowledge there is more work to be done and believe that this broker engagement programme can go a long way to solving the issues that brokers are coming across.
“Rest assured, this is all about ensuring brokers have all the information they require and that their cases are moved through the process as quickly as possible.”
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