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Norton Finance receives customer service award
Norton Finance has been awarded a Feefo Gold Trusted Service Award after collecting strong ratings and reviews from customers.
The award – which recognises businesses for delivering exceptional experiences – is based purely on interactions with verified customers collected through the Feefo review platform.
Norton managed to meet the criteria by collecting at least 50 reviews throughout 2016 and achieved a Feefo service rating of between 4.5 and 5.
Paul Stringer, director of Norton Finance and Mortgages, said it was a real honour to be recognised for delivering exceptional experiences to its customers.
“We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2016.
“We’re looking forward to another successful year ahead.”
Feefo collects genuine, purchase-verified reviews on behalf of over 3,000 businesses and ensures that all feedback is authentic by matching it to a legitimate transaction as it believes this is the best way to combat the issue of fake reviews.
“We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award,” said Andrew Mabbutt, CEO at Feefo.
“We are so proud that so many businesses are putting customer service first.
“We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions.”
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