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Sesame receives 197 complaints in 6 months


Sesame receives 197 complaints in 6 months

 Sesame Limited, has topped neighbouring networks in the amount of complaints received according to the recent report published by the Financial Ombudsman.

 
The network belonging to the Friends Provident group received 197 new cases during the six months between the 1st January and the 30th June this year, where only 26 per cent of the cases were resolved in favour of the consumer. The average rate of resolved cases for business stands at 57 per cent, which brings Sesame 31 per cent below the average.
 
In the same period St James Place received 77 new cases, Personal Touch 55 cases and Positive solutions 44. 
 
Out of the new cases received in the six months, the Sesame received 17 complaints regarding mortgages and home finance, 38 complaints on general insurance (excluding PPI) 53 on PPI alone, and 20 regarding investments and 69 complaint cases to do with life and pensions and decumulation.
 
It was also found that only 11 per cent of general insurance cases were resolved in favour of the consumer.
 
However, even though numbers are high, complaints have reduced from last year, where they stood at 213 new complaint cases opened in the six months from 1st July to 31st December 2013.




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